Privacy Policy

This Privacy Policy explains how the online store Dnipro-Abraziv.com (hereinafter – "We," "Our," or "The Site") collects, uses, stores, and discloses your personal information when you use our website https://dnipro-abraziv.com (hereinafter – "The Site"). We are committed to protecting your privacy and processing your data in accordance with current Ukrainian legislation and international standards.

1. What Information Do We Collect?

We may collect the following types of information:

Personal Information: Name, surname, email address, phone number, delivery address, payment details (not stored on our server but processed by payment systems). This information is voluntarily provided by you when registering, placing an order, subscribing to our newsletter, or contacting customer support.
Non-Personal Information: Data about your device (browser type, operating system), IP address, date and time of access, viewed pages, referral sources, interaction with the Site (time spent on pages, clicks). This information is collected automatically using cookies and other tracking technologies.

2. How Do We Use Your Information?

We use the collected information for the following purposes:

Processing and fulfilling your orders, including product delivery.
Providing customer support and responding to your inquiries.
Personalizing your experience on the Site, such as displaying relevant products.
Sending marketing and promotional materials (with your consent), such as news about promotions, special offers, and product updates.
Analyzing and improving the performance of our Site, services, and products.
Preventing fraud and ensuring the security of the Site.
Complying with legal obligations.

3. How Do We Protect Your Information?

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. This includes using SSL encryption to secure data during transmission, regularly updating security systems, and limiting access to personal information to authorized employees only.

Please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data, but we strive to use commercially acceptable means to protect it.

4. Disclosure of Information to Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except when necessary to provide our services or as required by law:

Service Providers: Companies that assist us in operating our business (e.g., delivery services, payment systems, marketing agencies). These parties are obligated to keep your information confidential.
As Required by Law: If required by law or judicial order.
To Protect Our Rights: In cases where it is necessary to protect the rights, property, or safety of Dnipro-Abraziv.com, our users, or the public.

5. Use of Cookies

Our Site uses cookies to enhance your experience. Cookies are small text files stored on your device. They help us analyze Site traffic, personalize content, remember your preferences, and provide relevant advertising. You can manage cookies through your browser settings, but disabling them may affect the functionality of the Site.

6. Your Rights

You have the right to:

Request access to your personal information that we hold.
Rectify any inaccurate or incomplete data.
Request the deletion of your personal data (right to be forgotten).
Object to or restrict the processing of your data.
Withdraw your consent to data processing at any time (if processing is based on consent).
Lodge complaints with the relevant data protection authority.

To exercise any of these rights, please contact us using the contact information provided on the Site.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to periodically review this page to stay informed about our privacy practices.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or the processing of your data, please contact us via the "Contacts" section on our Site or at: office@dnipro-abraziv.com